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The Mulberry Community Service Center's Personal Finance Center administers the United Way of Central Florida's Volunteer Income Tax Assistance (VITA) program.  Our team of IRS-certified volunteers prepares tax returns at no cost for clients with low to moderate household incomes.  We e-file most returns, so if you are due a refund and choose direct deposit, you should receive your refund within a couple of weeks.

More than that, we are passionate about the financial stability of our clients.  Building a savings account to help with emergencies is key to becoming financially stable.  Our tax experts can help you use your refund to put cash into savings.

During the 2024 tax season, our 12 tax sites prepared 1,310 free tax returns with 987 resulting in refunds.  Almost 10 percent of our taxpayers deposited their refunds to savings accounts for total savings of $342,413.  Furthermore, we estimate the taxpayers avoided a total of $322,322 in tax return preparation fees (based on the current average cost a tax return).

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What to bring
2024 Free Tax Preparation Sites

Bartow Church Service Center

Tax Site: Asbury United Methodist Church

745 E. Main Street

Bartow, FL  33830

Mondays:  9:30 - 1:00

Wednesdays:  9:30 - 1:00

Feb 7 - Apr 10, 2024


By appointment only

(863) 533-5822

Florida Children’s Museum

600 Bonnet Springs Blvd

Lakeland, FL  33815

10:00 - 5:00

Monday, Jan 29

Monday, Feb 26

Monday, Mar 25, 2024

Walk in site

(863) 687-3869

Children's Resource Center

650 Bonnet Springs Blvd

Lakeland, FL  33815

Wednesdays:  12:30 - 4:30

Jan 31 - Mar 8, 2024

Mar 20 - Apr 10, 2024

     No taxes at this site

     Mar 13, 2024

Walk in site

(863) 648-1500, x 294

Fort Meade Library
75 E. Broadway Street
Fort Meade, FL  33841

Alt Mondays: 10:00 - 3:00

Jan 29

Feb 12, 26

Mar 11, 25

Apr 8, 2024​

Walk in site

(863) 425-1523

Haines City Library

111 N. 6th Street
Haines City, FL  33844

Fridays:  10:00 - 3:00

Feb 2 - Feb 23, 2024

Mar 22 - Apr 12, 2024

      No taxes at this site

      Mar 1, 8, and 15


Walk in site

(863) 425-1523

Hands of Hope America

Four Corners Community Center

16605 Sunrise Lakes Blvd

Clermont, FL  34714

Mondays:  10:00 - 3:00

Wednesdays:  10:00 - 3:00

Jan 31 - Apr 15, 2024


By appointment only

(352) 432-3824

Larry Jackson Library

1700 N. Florida Avenue

Lakeland, FL  33805

Mondays:  3:00 - 7:00

Jan 29 - Apr 8, 2024


Walk in site

(863) 425-1523

Mulberry Community Service Center
211 NW First Ave

Mulberry, FL  33860

Wednesdays:  10:00 - 3:00

Jan 31 - Apr 10, 2024


Alternate Thursdays: 4:00 - 9:00 pm

Feb 8, 22

Mar 7, 21

Apr 4, 2024​

Walk in site

(863) 425-1523

Salvation Army

Assisted Self-Preparation Site

2455 Jim Galloway Road

Lakeland, FL  33810

Monday - Friday:  9:00 - 4:00

Jan 29 - Apr 15, 2024

By appointment only

(863) 853-2214

Women's Resource Center

165 Avenue A NW
Winter Haven, FL  33884


Jan 31 - Apr 10, 2024

By appointment only

(863) 875-8379




Crystal Lake Elementary

700 Galvin Dr

Lakeland, FL 33801

Saturday, Mar 23, 2024

10:00 - 3:00

Walk in site

(863) 425-1523

Eloise Resource Center

710 Snively Avenue

Winter Haven, FL 33880

Saturday, Mar 9, 2024

10:00 - 3:00

Walk in site

(863) 425-1523

To file your taxes yourself using My Free Taxes sponsored by United Way of Central Florida, click here.

MyFreeTaxes helps people file their taxes for free while getting the assistance they need.  If your family income is less than $66,000, you are eligible to have your taxes prepared for free.

Amended Returns

What to Bring to Your Tax Appointment:

The free tax return preparation service is provided through the United Way of Central Florida's financial stability initiative, which prioritizes the importance of emergency savings accounts.  For this reason, you are requested to bring SAVINGS account information rather than checking account information for direct deposit of refunds.  This enables us to continue providing the free tax return preparation service.

  • Savings Account information including routing and account numbers for direct deposit of refund

  • Identification (driver’s license, photo ID, passport)

  • Social Security cards or ITINs.   If receiving Social Security, Form SSA-1099 can be used as a substitute for the card.

  • If Married Filing Jointly:  Both spouses must be present with photo IDs and Social Security cards or ITIN (individual taxpayer identification number)

  • If claiming dependents, Social Security cards or ITINs for everyone claimed.

  • Birthdates for you, your spouse, and dependents on the return

  • Wage and earnings documents (W-2, W-2G, 1099-NEC, 1099-R, SSA-1099, etc.)

  • Interest and Dividend Statements (1099-Int, 1099-Div)

  • Form 1095-A if covered by Marketplace Health Insurance.  If you have marketplace insurance, and do not provide the Form 1095-A, the IRS will reject the return.

  • Total paid for daycare and the provider’s tax identifying number

  • For personal businesses (example Uber or Lyft drivers):  bring documents to substantiate deductions, such as fees paid, business miles driven, etc.

  • Any other tax form such as an IRS identify protection PIN number

  • Last year’s tax return, if possible

  • For filing late 2021 returns the amount received for third stimulus payment

  • For filing late 2020 returns the amount received for first and second stimulus payments

Amended (corrected) returns:

If you file your taxes with us, and then receive another tax form that should have been included, we can file an amended return for you; however, in order to serve taxpayers who have not yet filed, we do not do any amended returns prior to March 15, 2024.

When to expect your refund:

The IRS states that e-filers who choose direct deposit can expect their refunds within 21 days.


Exception for filers claiming the Earned Income Tax Credit (EITC) and/or the Advance Child Tax Credit (ACTC):  As in prior years, the law requires the IRS to hold EITC and ACTC tax refunds for a period to review.  Barring other issues, the first of these refunds should be available by February 27, 2024, if using direct deposit.  See

Late Filers

Late Filers

We can efile tax returns for 2024, 2023, and 2022, and create paper mail-in returns for 2021 and 2020.


To prepare for your tax appointment, please check the list of documents to bring, and don't forget your savings account information.

The Mulberry Community Service Center files taxes year round.  If you do not file your taxes during the January 29 - April 15, 2024 tax season, please call (863) 425-1523 for an appointment after June 1, 2024.

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